FAQ

How long will it be before I get my edited photo? (Turnaround time)

  • It depends on what service you have ordered. Our “Regular Retouching” services would take 1-3 days and “Advanced Retouching” service would take 2-5 days depending on our work schedules.

How are revisions calculated?

  • We provide one free revision for each photo. Our revision rate is very low!

Do you offer bulk discounts?

  • If you exceed 10 images per order, simply email us for a custom quote. We can offer bulk discounts.

Will you claim the copyright?

  • No, we won’t claim the copyright to any of your edited images.

How many people are working for your company?

  • As of today, there are three full-time professional retouchers working at pixNpro. Business expansion is not our top priority, and thus we do not make any contracts with freelance retouchers.

Can I have work done on a photo that was taken by a professional photographer?

  • ONLY if you have permission from the photographer. We are NOT responsible for verifying the copyrights of your photo.

Will you use my images for commercial purposes?

  • pixNpro does not use your images for commercial use. We have very strict policy on safeguarding our client’s files.  Please see our Privacy Statement.

Do you keep my images on your server? Are my files/images secure with you?

How can I pay?

  • We accept Paypal only at the moment, however, you can checkout as a guest via Paypal using your credit card.